Privacy Policy

Privacy Policy — DRAFT for legal review PRIVACY POLICY You Can Visualise Pty Ltd, ABN 22699757395 — Effective date: [insert] 1. About This Policy 1.1 You Can Visualise Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 1.2 This Privacy Policy explains what personal information we collect, how we collect, use, store and disclose it, and how you can access or correct your information or raise a concern. 1.3 This Policy applies to homebuyers who use the Platform, Builder staff who use the Platform, and visitors to our website. 2. What Personal Information We Collect 2.1 Depending on how you interact with the Platform, we may collect: •​ contact details, such as name, email address and phone number; •​ information relating to your build, including colour and product selections made using the Platform; •​ account and login information, for Builder staff and, where applicable, homebuyers; •​ technical information, such as device type, browser, and usage data collected automatically when you use the Platform; and •​ any other information you choose to provide to us, for example through support enquiries. 2.2 We do not intentionally collect sensitive information (as defined under the Privacy Act) through the Platform. If you provide sensitive information to us unprompted, we will handle it in accordance with this Policy and applicable law. 3. How We Collect Personal Information 3.1 We collect personal information directly from you, for example when you use the Platform, make selections, or contact us. 3.2 We may also collect personal information from a Builder, where a Builder provides us with information about a homebuyer in connection with their use of the Platform. 3.3 We may collect technical information automatically through the use of cookies or similar technologies, as described in clause 8. 4. How We Use Personal Information 4.1 We use personal information to: •​ provide and operate the Platform, including generating Renders and colour schedules; •​ communicate with you about your use of the Platform; •​ provide support and respond to enquiries; •​ improve and develop the Platform; and •​ comply with our legal obligations. 4.2 We do not use personal information for direct marketing without your consent, and any marketing communications will include a way to opt out. 5. Disclosure of Personal Information 5.1 We disclose personal information to the relevant Builder in connection with your use of the Platform as part of your build (for example, your selections and colour schedule). Page 1 of 3 Privacy Policy — DRAFT for legal review 5.2 We may disclose personal information to third-party service providers who help us operate the Platform (for example, [cloud hosting / data storage providers / API’s / AI]), on a confidential basis and only as reasonably necessary. We are not responsible for how third parties store or manage their data. 5.3 We do not sell personal information, and we do not disclose one Builder’s information (including product library or client information) to another Builder or competitor. 5.4 Some of our service providers may store or process information outside Australia, including in [list countries, or “to be confirmed based on hosting provider(s) used”]. Where this occurs, we will take reasonable steps to ensure the overseas recipient handles personal information consistently with the APPs. 5.5 We may disclose personal information where required or authorised by law. 6. Data Security 6.1 We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including through technical and organisational security measures. 6.2 No method of storage or transmission is completely secure, and we cannot guarantee absolute security. 7. Access and Correction 7.1 You may request access to the personal information we hold about you, or ask us to correct it, by contacting us at [contact email]. 7.2 We will respond to access and correction requests within a reasonable period, and in accordance with the Privacy Act. We may need to verify your identity before providing access. 7.3 There may be circumstances where we are permitted by law to decline a request for access or correction, in which case we will explain our reasons. 8. Cookies and Similar Technologies 8.1 Our website and Platform may use cookies or similar technologies to [e.g. remember your preferences, understand usage patterns, and improve functionality]. You can manage cookie preferences through your browser settings. 9. Data Retention 9.1 We retain personal information for as long as necessary to provide the Platform and for the purposes described in this Policy, or as required by law. [Insert specific retention periods if known, e.g. for job records after a Builder's subscription ends.] 10. Complaints 10.1 If you have a concern about how we have handled your personal information, please contact us at [contact email] with details of your concern. We will investigate and respond within a reasonable timeframe. 10.2 If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. 11. Changes to This Policy Page 2 of 3 Privacy Policy — DRAFT for legal review 11.1 We may update this Privacy Policy from time to time. The current version will always be available on our website, with the effective date shown at the top. 12. Contact Us For any questions about this Privacy Policy or our handling of personal information, contact us at [contact email / business address]. Page 3 of 3